In-Store Wine Pickup- Old Town, Chicago
We currently only offer wine pickup at our Old Town, Chicago location. If you place an order during business hours, expect to receive an email from us in about an hour to let you know when your wine will be ready. (Most orders are ready for pick-up next day, while some may take as long as a few days if we need to fill your order from multiple stores.)
Shipping via UPS
We only ship to addresses within the State of Illinois.
We are happy to arrange for your wines to be delivered via UPS. Please note that we are unable to ship to a PO box, and that UPS will require a 21+ signature when they deliver your wine.
All orders must ship to one address. If you would like to have orders shipped to separate addresses, multiple orders must be placed.
Wine General Shipping Timelines
Orders will be confirmed within 1 business day, and will typically be filled within 1 to 2 business days of the order being placed. Please note that UPS Ground service does not guarantee delivery times. If there are special timeframe needs, please specify these in the notes section on the order page. We will do whatever it takes to get it to you on time.
Wine Non-Delivery Issues
If no one is present to sign for the initial delivery, subsequent re-deliveries, and a pickup at the UPS shipping center, the order will be returned to plummarket.com. A full refund will be made to the credit card the order was placed on minus inbound and outbound shipping charges. Any UPS charges for corrections to shipping addresses or delivery intercepts will be passed through to the buyer.
Damaged Wine Shipments
All orders should be inspected thoroughly prior to signing off with the UPS driver. If any visible signs of damage are present (discolored and wet box), present it to the UPS driver who will be able to process a claim on the spot, or will return it to us for processing. All bottles are shipped in protective containers, so additional inspection may be necessary with the driver to determine whether any true damage has occurred. If there is a problem with any shipment, please contact us as soon as possible at email@example.com or 312-229-1400. We will do everything in our power to make it right.
General Wine Info
Title to, and ownership of, all wine passes from Plum Market Chicago Wine to the purchaser in the state of Illinois. Plum Market Chicago Wine makes no representation as to the legal rights of the buyer to ship or import wines into any other state, and the buyer is solely responsible for transfer of wine from Illinois to state of delivery. By arranging for transportation of wine, Plum Market Chicago Wine is providing a service to, and acting on behalf of the purchaser. By utilizing this service from Plum Market Chicago Wine, the purchaser is representing that he / she is acting in a fashion compliant with the local and state laws regarding the purchase, transportation, and delivery of wine. The purchaser represents that they have obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine, and is legally entitled to take quantities ordered.
All orders must be placed and received by buyers older than 21 years of age. Adult signature over 21 is required on all shipments.
Wine Return Policy
Due to Illinois state law we are unable to accept any returns for Wine. Thank you for your understanding.